Welcome to Curtlina. This website, accessible via www.curtlina.com, is owned and operated independently as a brand self-managed from our location in the United Kingdom. These Terms and Conditions govern the commercial relationship between Curtlina and our customers located throughout the United Kingdom and Europe.
By accessing our website or purchasing items from our facility, you agree to be bound by the following structured terms.
1. Corporate Identity
In accordance with international e-commerce transparency mandates, our verifiable operational details are provided below:
- Brand Operator: Curtlina
- Physical Address: 50 Conway Rd, Colwyn Bay, LL29 7LD, United Kingdom
- Direct Contact Email: blackout@curtlina.com
- Direct Support Telephone: +44 1492 533138
2. Shipping and Delivery Framework
We collaborate with recognized international carrier networks—specifically utilizing priority services provided by networks such as DHL, FedEx, and UPS—to facilitate secure transit to our British and European clientele.
- Transit Timeline: Standard shipping requires approximately 5 to 12 business days from the date of dispatch from our management facility.
- Automated Tracking Notifications: To maintain complete transactional transparency, our automated systems will transmit shipping updates directly to the email address provided at checkout during key milestone events: upon order dispatch, arrival at the carrier hubs, and when the package enters local delivery routing.
- Delayed Transits: In the event an order exceeds the standard transit framework due to operational anomalies, our management will promptly initiate an official investigation with the designated carrier. Based upon the verifiable findings of the carrier report, we will coordinate either a comprehensive transactional reversal (refund) or an immediate package replacement.
3. Transfer of Risk and Ownership
In strict alignment with UK and European consumer protection legislation, the risk of loss, damage, or deprivation of the goods remains entirely with Curtlina until the physical possession of the items is formally transferred to you, the consumer, or a designated third party acting on your behalf at the delivery address. Risk does not transfer upon handing over items to the carrier network; our brand retains complete liability during the active transit phase until successful physical delivery.
4. Right of Withdrawal (14-Day Statutory Cancellation)
In accordance with the UK Distance Selling Regulations and European consumer laws, consumers residing within the UK and Europe hold a statutory 14-day Right of Withdrawal:
- Cooling-Off Period: You have the legal right to cancel your purchase contract and request a return for any reason within 14 days from the date on which you, or your designated proxy, take physical possession of the ordered items.
- Execution: To initiate this process, you must notify our support team via a formal written statement sent to blackout@curtlina.com within the designated 14-day window.
5. Damaged or Defective Items Protocol
If an item arrives with structural irregularities, defects, or transit damage, our consumer protection framework ensures a streamlined resolution without requiring unnecessary return logistics:
- Notification: You must contact our customer support email within the statutory framework following delivery, providing comprehensive order details.
- Evidence Submission: Customers are kindly requested to submit clear photographic or video evidence documenting the verified damage or irregularity via email to blackout@curtlina.com.
- Resolution: Upon formal verification of the photographic evidence by our administrative team, we will immediately initiate either a complete transactional refund or dispatch a replacement item. There is no operational requirement to ship the damaged or defective unit back to our UK facility.
6. Governing Law
These Terms and Conditions and any separate commercial agreements whereby we provide products to you shall be governed by and construed in accordance with the laws of the United Kingdom, whilst fully respecting and integrating the mandatory consumer protection provisions of your European country of residence.